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1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern access to and use of the website, digital platform, memberships, and concierge services provided by the firm (collectively, the “Services”). By accessing the website, purchasing a membership, or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional policies referenced herein, including our Privacy Policy and other applicable policies posted on the website.

If you do not agree with these Terms, you must refrain from accessing or using the Services.

2. Eligibility

Use of the Services is intended for individuals who are at least eighteen (18) years of age and capable of entering into legally binding agreements. By using the Services or purchasing a membership, you represent and warrant that you meet these eligibility requirements.

3. Membership Services

The firm provides membership-based concierge services designed to assist members with coordinating personal, household, and lifestyle requests. Membership includes access to the platform and the ability to submit requests within the parameters of the selected membership plan.

Membership benefits, service limits, and pricing may vary depending on the membership tier selected by the member.

The firm reserves the right to modify membership offerings, service structures, or benefits at its discretion.

4. Request Coordination

Members may submit service requests through the platform or other designated communication channels. The firm will make reasonable efforts to coordinate and facilitate such requests through internal staff or independent third-party service providers.

Submission of a request does not guarantee fulfillment. Certain requests may be subject to availability, geographic limitations, third-party provider availability, or operational considerations.

5. Third-Party Services

Many services coordinated through the platform are fulfilled by independent third-party providers, vendors, merchants, or contractors. These parties operate independently and are not employees or agents of the firm unless expressly stated otherwise.

The firm does not control and is not responsible for the conduct, quality, safety, legality, or performance of third-party providers. Any agreement, purchase, or service engagement between a member and a third party is solely between those parties.

Members acknowledge that the firm’s role is limited to coordination and facilitation.

6. Fees and Payments

Membership fees are charged in accordance with the membership plan selected at the time of purchase. Fees may be billed on a recurring monthly or annual basis unless otherwise specified.

Membership fees cover access to the platform and concierge coordination services. Costs associated with goods, reservations, travel, vendor services, or other purchases requested by the member are not included in the membership fee and will be charged separately.

The firm may require payment authorization prior to coordinating purchases or services on behalf of a member.

All payments are processed through authorized payment processors and must be completed using valid payment methods.

7. Membership Renewals and Cancellations

Memberships automatically renew according to the billing cycle associated with the selected plan unless canceled in accordance with the firm’s cancellation procedures.

Members may request cancellation of their membership by providing notice through the platform or other designated contact channels. Cancellation requests may take effect at the end of the current billing period unless otherwise specified.

The firm reserves the right to suspend or terminate membership access in cases of misuse of services, violation of these Terms, fraudulent activity, or conduct that may harm the firm, its members, or its partners.

8. Member Responsibilities

Members agree to provide accurate and complete information when submitting requests or interacting with the platform. Members are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.

Members agree not to misuse the platform or request services that violate applicable laws, regulations, or ethical standards.

9. Intellectual Property

All content, trademarks, service marks, logos, text, graphics, software, and other materials available on the website or platform are the property of the firm or its licensors and are protected by applicable intellectual property laws.

Users may not copy, reproduce, distribute, modify, transmit, display, or otherwise exploit any content from the platform without the prior written consent of the firm.

10. Limitation of Liability

To the fullest extent permitted by applicable law, the firm shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of the platform or services. This includes damages related to third-party service providers, delays, scheduling issues, service disruptions, or inability to fulfill requests.

Members acknowledge that concierge services involve coordination with independent providers and that the firm cannot guarantee specific outcomes.

11. Indemnification

Members agree to indemnify, defend, and hold harmless the firm, its affiliates, officers, directors, employees, and partners from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or related to the member’s use of the Services, violation of these Terms, or interactions with third-party providers.

12. Modifications to Services and Terms

The firm reserves the right to modify, update, or discontinue any portion of the Services, website, or membership offerings at any time without prior notice. The firm may also revise these Terms periodically.

Updated Terms will be posted on the website, and continued use of the Services constitutes acceptance of any revised terms.

13. Governing Law

These Terms and any disputes arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the jurisdiction in which the firm operates, without regard to conflict of law principles.

14. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

Questions regarding these Terms and Conditions or the Services may be directed to the firm through the contact information provided on the website.

By using the platform or purchasing a membership, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.